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Terms of Use

Last update: November 29, 2022

These Terms of Use & Conditions (“Terms”) are an agreement between you (herein sometimes referred to as “you”, the “Customer” or “User”) and Sttark Group, Inc., formerly known as Frontier Label, Inc. (herein sometimes referred to as “Sttark,” the “Company,” the “business,” “us,” or “we”). These Terms describe the services we may provide to you, the basic rules that govern your use of Sttark services and/or products, and other aspects of our business relationship. These Terms are so important that we cannot provide our products and/or services to you unless you agree to them. By using our “Services” (including but not limited to interacting with our website, setting up an account, or placing an order with us), you unconditionally agree to these Terms. If you don’t agree to these Terms, you must immediately discontinue your use of our Services (but we’d hate to see you go!). If you have questions or concerns about these Terms, please reach out to us. We’re happy to help. 

We periodically update these Terms. Your use of the Sttark Services following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms whenever you use this site, utilize Sttark Services, access your Sttark account, or place a Sttark order.

Account Information

ELIGIBILITY

To access and use the Sttark Services, you state that the following facts are accurate:

1. You are at least 13 years old;

2. You are not currently restricted by Sttark, any third-party, or any law enforcement agency or other governmental agency from accessing or using the Sttark Services and are not otherwise restricted from having or creating an Account with us;

3. You have the full power and authority to enter into this Terms of Use Agreement and the Privacy Policy, and doing so will not violate any other agreement to which you are a party;

4. You will not violate any rights of Sttark or a third party, including the intellectual property rights of Sttark or any such third party;

5. You agree to provide accurate, current, and complete information for registration and to update such information to keep it accurate, current, and complete; 

6.  You will abide by all applicable laws and regulations and will only use Sttark Services for lawful purposes.

By using Sttark Services, you acknowledge that you meet all the requirements listed above and that you won’t use Sttark Services in a way that violates any laws or regulations or the rights of any third parties.  

Sttark reserves the right to suspend or terminate your Account at any time, including if any information provided for registration is determined to be inaccurate, not current, or incomplete.

ACCOUNT & PASSWORD

Since we don’t know the inner workings of your organization or the nature of your personal relationships, we decide who owns an account based on the contact and profile information listed for that account as well as the content in that account. In cases where differing contact and profile information are present, or we are unable to reasonably determine ownership, we reserve the right to require you to resolve the matter through proper channels outside of Sttark, to cancel your account, or exercise any other remedy, in our sole discretion.  

You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Account, whether or not you have authorized such activities or actions. You agree not to request access to or information about an account that’s not yours, and you’ll resolve any account-related disputes directly with the other party. You agree not to use an Account that is registered to another User without express permission from that User. You agree to immediately notify Sttark of any unauthorized use of your Account or if you suspect that the security of your password or your Account has been compromised.

THIRD PARTIES

If you use Sttark Services to submit requests for or on behalf of a third party, you are responsible for any errors or inaccuracies in the information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to the Sttark Services, and you will be responsible for the Third Party’s breach or non-compliance with the Terms.

Each User using Sttark Services for or on behalf of a Third Party agrees to indemnify and hold each party harmless from any and all liabilities, losses, damages, suits, and claims (including the costs of defense), relating to the Third Party’s or the User’s failure to fulfill any of its obligations as described above. The User is directly responsible for any request or order submitted, including related fees, charges, and performance obligations.

Order Information

PAYMENT

All prices and amounts shown on this site are in U.S. Dollars (USD) unless otherwise noted. If a User submits a request on the site to purchase printing products, design services, or other services, the User agrees that all charges, taxes, and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method. We will not start working on an order until we receive the full payment. 

If any changes are requested regarding artwork, job characteristics, or processing time after your proof has been approved, additional charges and processing time may be applied.

Prices for printing products, design services, or other services are subject to change at any time at the sole discretion of Sttark.

SALES TAX POLICY

Sttark charges sales tax to orders shipped within the state of South Carolina unless you are tax exempt. If you are tax exempt, please mail, email, or fax us your tax exemption certificate (ST-8A).

ARTWORK FILES

Artwork Guidelines: Please submit your artwork according to our graphic specifications. Our Prepress team will check all artwork to ensure it is saved to the correct dimensions and specifications; provided, however, we will not be responsible for any errors related to artwork, information, or other specifications you provide. 

Note: If changes need to be made to your artwork to meet these specifications, you will be notified and asked to submit artwork that meets our print guidelines. We will also offer you the option to have our Design Team make adjustments for you at an additional cost, which varies based on the adjustments needed. If you select our team to make adjustments for you, you agree to add a Digital Proof to your label/carton order to ensure the changes meet your specifications.

Design Orders: If the Design Team determines that the complexity of the artwork adjustments exceeds the scope of the design order, you will be notified and required to pay the difference for the new design service before we begin working on the order.

There are (2) artwork revision rounds per order, included with all design services. If you exceed the (2) included revision rounds, you may be charged an additional cost for each extra revision round for your order. 

Physical Samples: Please do not send us any physical “one-of-a-kind” prints or artwork. Although we take every precaution to safeguard your materials, we are not responsible for the loss or damage of images, artwork, or physical samples for color matching purposes.

Copyrighted Materials: By submitting the artwork to Sttark, you certify that you have the right to use the image(s) and/or icons in your artwork files. The owner of a copyright has the EXCLUSIVE right to reproduce the work in copies or phonograms. Sttark reserves the right to ask customers to provide proof of their license to copy and sell the copyrighted material by printing a copyrighted work, such as pictorial or graphic works. If copyrighted material is contained within a document being printed, it still requires the permission of the author. We will refuse an order, which, in our opinion, may be illegal in nature or an infringement on the rights of any third party.

Font Costs: You are responsible for the cost associated with any font license purchase we make on your behalf. You will incur this cost if you request a specific font to complete your design order and the font is not available for commercial use by Sttark. You will be notified of the font license purchase cost before the Design Team completes the order.

Graphic/Inappropriate Content: You agree that you will NOT upload any artwork files consisting of material that is not suitable for children to view or any material that could give rise to any civil or criminal liability under applicable law. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

FDA Guidelines/Regulatory Information: You agree that the information you provide us for all design services is accurate and in compliance with all laws and regulations, including, but not limited to, any FDA or government regulations for your product. The Design Team may, but will in no way be required to, make suggestions based on research of legal or FDA/governmental guidelines when making adjustments to your artwork. It is your full responsibility to review the artwork to ensure that your design complies with all laws and regulations, including, but not limited to, any FDA or government regulations for your product.

If you request adjustments made to your design that do not follow the suggestion of what the Design Team has found to be appropriate or otherwise in compliance with any such laws and regulations, including, but not limited to, FDA/governmental regulations and guidance, you will be required to either (1) provide evidence that the change complies with such laws or regulations, OR (2) provide a written statement that you are requesting the Design Team to proceed with the design services as requested, and that you acknowledge that such design services may not be in compliance with applicable laws and regulations, including, but not limited to, FDA/governmental regulations and guidance. 

You hereby agree to indemnify, defend and hold harmless Sttark and Sttark’s members, managers, officers, directors, shareholders, and equity owners for any costs, damages, expenses, claims, lawsuits and liabilities (including attorneys’ fees) incurred by Sttark, or Sttark’s members, managers, officers, directors, shareholders, or equity owners in connection with the information, designs or other material you provide us and the requested design services. 

Overprinting: Any artwork received with overprinting turned on may not print correctly (as viewed in editing software) when using HP ElectroInk Technology and is not Sttark’s responsibility. The Customer is responsible for ensuring all overprinting is turned off in their artwork files and will remain liable to pay Sttark for all charges as well as all Services provided.  

NO LIABILITY FOR ERRORS

Sttark is not liable for errors in a final product caused by any of the following reasons:

Misspelling, Graphics, Bleed, Grammar, Damaged Fonts, Punctuation, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size if Sttark did not make any changes on customer files.

If Sttark makes artwork adjustments to your design, we will check for the items above when completing the order. Ultimately, it is the customer’s sole responsibility to thoroughly review their designs during the Proofing process to identify any errors and notify Sttark if additional changes are needed. If the Customer fails to notify Sttark of any errors during the Proofing process, then these errors will be the sole responsibility of the Customer.

Sttark provides printing products, design services, and other services; Sttark disclaims any liability for infringement the product/packaging may cause or for any content the customer provides or fails to provide for an order.

You hereby agree to indemnify, defend and hold harmless Sttark with respect to a design or information provided by You or your members, managers, officers, directors, shareholders, equity owners, employees, or agents.

DIE-CUTTING

We die-cut all labels and cartons we produce. As is the industry standard, the die-cut might drift up to 1/16″ in each direction; a total deviation of up to 1/8″. For this reason, we require all artwork submitted to include 1/16” of bleed in each direction and for all printed elements contained in the artwork to be within a safe zone of 1/16th inside the cut line on all sides. 

CUSTOM DIES

Customers are responsible for the cost of custom dies (dies other than what are listed in our stock die list). When a customer orders a non-stock die, the customer acknowledges that the fee charged to them is a charge for order customization, not a die purchasing fee. The ordered die is not the property of the customer; the die is the property of Sttark.

PROOFS

Please download and review your Digital PDF proof carefully to ensure that your labels or cartons print exactly as you envisioned. We advise that you: 

1. Review all notes from our Prepress or Design team on your proof.

2. Review all copy for any spelling errors, giving particular attention to names, contact information, product weight, etc.

3. Review order specifications (label or carton size, material, etc.).

Your approval of your final proof confirms you have read all notes, reviewed your artwork and order specs, and accept that your labels/cartons will print as shown.

Orders with a Digital or Printed Proof will not be sent to press without your approval, so please reply as quickly as possible. You can approve or disapprove your proof via the email link sent to you or on your customer account page on our site.  

If you do not purchase any proof, you forfeit any right to refuse an order upon delivery from Sttark for any reason related to quality, resolution, color, size, or shape. You also forfeit any right for a proof copy of your final product before production (Digital PDF or Printed).

If you do not purchase a Printed Proof, you forfeit any right to refuse an order upon delivery from Sttark for any reason related to quality, resolution, or color of printing.

If a Digital Proof is ordered and changes need to be made, we will include 5 proof revisions at no additional charge. After the 5th proof version, each subsequent Digital Proof will be charged an additional $10.

If a Printed Proof is ordered and changes need to be made, and the customer requires an updated press proof, an additional proof charge will apply.

If any changes are requested regarding artwork, job characteristics, or processing time after your proof has been approved, additional charges and processing time may be applied.

COLOR

We print all of our labels and cartons with process builds on G7 calibrated presses to give you color consistency from order to order.

We can print Pantone colors using CMYK builds from the Solid+Coated and Uncoated books. Just select any Pantone from the Solid+Coated book (for gloss finish) or the Solid+Uncoated book (for matte finish/no laminate) and be sure to apply it to your artwork files. You will need to ensure the Pantone® color is included in your artwork file to have that Pantone® color printed.

We do not print Pantone® spot colors. Any spot color will be approximated based on the Pantone® Solid Coated/Uncoated guides for the best match.

If you are concerned about color or color builds on your labels or cartons, please choose a Press-Printed Proof with your order.

Color Consistency on Reorders: Samples of your previous orders are stored at our facility for quality control purposes. These samples are stored for two years before they are disposed of. After this time, samples are not color accurate due to ink fading, hardware changes, software updates, improvement in processes, etc.

As of October 2020, Sttark does not have any record of labels printed earlier than 2018.

PROCESSING TIME

Processing time starts when the order is placed with a daily cut-off time of 10:00 am EST. 

Our standard processing time starts at approximately 3 business days and may be longer dependent upon our production capacity and other outside factors. An Expedited upgrade reduces the processing time by approximately half the time. Absent an act of God or other intervening factors, expedited orders have a guaranteed timeline as long as proof approval is received by 2:00 pm EST. If an order is placed after our cut-off time, the first processing day will be the following business day.

The following list of actions will extend the processing time by the noted amount: 

1. Custom sizes add a minimum of 2-3 business days* 

2. Waiting on Digital proof approval time adds processing time starting from when the proof was sent until you have approved your proof.

3. Printed proof adds 2 business days plus shipping and proof approval time. 

4. Graphic design or artwork adjustments adds a minimum of 1 business day. Standard Processing time to receive your first proof for design services varies depending on the type of order, the number of designs, and the complexity of the artwork adjustments). 

Below outlines the general standard processing time for Sttark Design services based on order type:

Artwork Edits: 2 business days

Artwork Recreations: 3 business days

Custom Design Services: 5 business days

*Disclaimer: Sttark is not responsible for the die manufacturer’s delays and cannot guarantee processing for custom sizes.

Please note that Sttark is closed Saturdays, Sundays, and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, processing time does not include shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected.

Sttark will not be responsible for shipping-related costs on orders that do not ship by the due date. The remedy for failing to meet a deadline is limited to a refund of any Expedite charges or a credit Expedite on your next order, if applicable. 

SHIPPING

We ship on our UPS account and on our customers’ UPS accounts. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by UPS.

LABEL ROLLS

All labels purchased from Sttark will be delivered on inner cores of 3” in diameter.  

LABEL ADHESION

We are not in any way responsible for how labels printed by Sttark stick to our customers’ products and we hereby disclaim all liability related to the same. It is the Customer’s responsibility to test Sttark’s material on their products. Samples of Sttark’s materials are available free of charge when shipped standard USPS. International or expedited shipping of samples may incur additional shipping charges. To acquire samples, simply contact a Customer Care Team member at Sttark. To acquire samples, simply contact a Customer Care Team member at Sttark.

Our products have a pre-application life expectancy of 6 months in a climate-controlled environment; (between 55 °F and 85 °F). After 6 months, we are not responsible for any malfunction of the adhesive on our products. 

UNLAMINATED MATERIALS

Our unlaminated materials are resistant to scuffing and scratching but are not scuff or scratch-proof. Since these materials are not impervious to scuff or scratch damage, please select a different material if this is a concern.  

CUSTOMER SERVICE

It is our wish that you are pleased with every order you receive. Should you have an issue, please reach out to our team; we will make every effort to partner with you on a resolution. All concerns should be registered within 30 days of receipt of your final printing job. Should your order have a manufacturing error or print defect (as determined by Sttark), we will replace those labels or cartons at no cost to you. If you are unsatisfied with your order for any other reason, we will try to partner with you on a solution anyway.

All materials we create in producing your printed product are the property of Sttark. Although these labels or cartons will not be sold to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product may be used in our marketing campaigns or any national advertising unless we receive written notice that you do not wish to have your products displayed by Sttark.

Refund Policy: All sales are final since we customize each order according to your exact specifications. No refunds are given once Sttark begins working on your order, which means Sttark has received your necessary materials (i.e., digital files and payment) and started work on your order (i.e., your order is in production). However, if we verify that we made an error, we will re-print your order. You must notify us within 30 days from delivery about any defects. To receive the replacement, you must return 100% of the defective order.

In some cases, a partial or full refund may be extended to the customer if no work has been completed by Sttark for a specific order. If you would like to cancel any or part of this order, you should do so by phone or e-mail within 24 hours after you initially place the order. Please note that such a refund would be adjusted to cover any fees charged for proofs or other services associated with that order.

Each order made from Sttark.com is a contract between you and Sttark. Making an order on behalf of a third party does not absolve you of liability to Sttark. As such, any decision by the third party not to accept the particular items printed or cancels the order the third party made with you does not affect your liability to Sttark.

Other Important Information

TRADEMARKS/COPYRIGHTS

The Sttark Content, including but not limited to the letters and service marks, the Sttark logo and/or name, other Sttark logos, taglines, titles, trade dress, and registered and unregistered services marks or trademarks (collectively, hereinafter referred to as “trademarks”), are protected under United States copyright, trademark and/or other laws, and are the property of Sttark. Unauthorized use of the Sttark content may violate applicable copyright, trademark, intellectual property, and other laws (some of which provide criminal remedies). You may not sell or modify the Sttark content or reproduce, display, distribute, or otherwise use the Sttark content in any way for any public or commercial purpose, including but not restricted to the adaptation of the software, HTML code, or any other code that Sttark creates. You shall not display, disparage, dilute, or taint our trademarks or use any confusingly similar marks or names, or use our trademarks in such a way that would misrepresent or cause confusion as to who the proper owner of such trademarks is.

GOVERNING LAW

The laws of the State of South Carolina shall govern the performance of these Terms and Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Greenville, South Carolina, for all disputes arising out of, or relating to, the Terms and Conditions and use of this site.